IT Support and Service
We offer support for:
- Laptop and Desktop Computers - Windows PCs, Google Chromebooks and Apple Macs
- Phones - Apple iPhones and Android phones (eg. Samsung Galaxy, Google Pixel, LG, Oppo, Motorola, Asus, Nokia, HTC, Huawei, TCL)
- Tablets - Apple iPads, Windows tablets (eg. Microsoft Surface) and Android tablets (eg. Samsung Galaxy, Lenovo, TCL, Amazon),
- SMART Devices (TVs, Watches, hearing aids)
- Other Services (email, printers, internet, security, privacy, programs and apps)
Laptop and Desktop Computers
We can help you:
- set-up a new computer or troubleshoot problems with an existing computer,
- check and install virus protection and resolve annoying notifications,
- help speed up slow computers,
- install programs and features on your computer to help with regular tasks,
- back-up important files and folders on your computer in case your computer stops working,
- add or free up space to save things - if you are running out,
- back up important documents and encrypt your backup files so that your information is safe and secure,
- back up the settings on your computer so that your new computer is just like the last one,
- attempt to recover files that you have accidently deleted,
- set up continuous or regular backups so that you have peace of mind that your memories and documents are safe,
- copy or move photos from a full mobile phone to a larger computer or hard drive
Phones and Tablets
We can help you:
- set-up a new phone or tablet,
- troubleshoot problems with an existing phone or tablet,
- install apps to help with regular tasks,
- help you set up video meetings with friends and family,
- set up and manage social media (eg. Facebook) and other mobile services,
- download images and photos from your phone to your computer,
- set-up and troubleshoot email,
- connect to other devices such as printers or computers,
- connect your phone to your WiFi or 3G/4G/5G network
SMART TVs and other devices
We can help you:
- set-up new SMART TVs,
- set-up streaming services (Netflix, Prime, Stan, Disney Plus, Foxtel) or catch up TV services (ABC iView, 7-Plus, 9-Now, 10-Play and SBS On-demand)on your SMART TV so that you can watch movies or TV shows when you want to,
- connect your TV to the internet so that you can exercise in front of fitness videos or watch YouTube,
- get the type of news you want to watch (World, Lifestyle, Business, Sports) on your TV when you want it,
- connect video gaming console (X-Box, Playstation, Nintendo) to your TV so that you (or your grandkids) can play games,
- listen to music on your TV,
- connect your TV to a voice assistant so that you can give it verbal commands,
- install a set-top box so that older TVs can connect to the internet.
- set up fitness trackers and get them to connect with your phone,
- connect headphones and hearing aids to other devices to amplify sound for hearing impaired
Other Services
We can help you with:
- Email - set-up, troubleshoot and fix email on computers, phones and tablets,
- Printers and Scanners - set-up, troubleshoot and fix printers and scanners, print from computers, phones or tablets.
- Internet - connect your home and its devices to the internet, speed up slow connections, diagnose and fix network issues, set-up wireless or wired internet around your home, help you fix black-spots in your home where the internet signal is weak or does not reach, secure your internet connection so that uninvited guests cannot access it, connect your landline phone to the internet so that you benefit from cheaper calls
Other Services
We can also help you with:
- Security and Privacy - install a secure password manager program to help you remember all the different passwords you use without writing them down, stop ads from popping up when you browse the internet, help secure social media and other online accounts, remove programs that you have accidently downloaded onto your phone or computer, protect your credit card details when you are shopping online, install parental controls to protect children when they are using devices or the internet connection in your home, understand the scams and tricks cyber-criminals use to access your computer and personal information, improve the security on your computer or mobile phone to help prevent people gaining unauthorised access to your information
- Applications and Programs - help set up video meetings with friends and family, offer advice about common programs such as Microsoft Word, Excel, Powerpoint, Zoom, WhatsApp, Skype, how to edit images and manage your photos
If there is anything else you would like help with that is not listed here please feel free to contact us, simply click on the button below.
